FAQ

Our customer service team is here to assist you via email. Please reach out to us at customer@banditosenergy.shop and we’ll respond as soon as possible. We’re here to help with any questions or concerns you may have!

Yes, absolutely! To stay in the loop with all our latest promotions and exclusive discounts, sign up for our mailing list. By joining, you’ll get access to special offers, enjoy support, and connect with a community of like-minded individuals. Don’t miss out on our exciting deals – be part of the Banditos Energy family!

If you’re unsure whether your payment went through, especially if you saw an error message, please check your bank statements to see if the amount was debited. Still not sure? Contact us at customer@banditosenergy.shop, and we’ll verify the payment for you. If you’re certain the payment didn’t go through, your order was not placed, and you’ll need to place it again with a new payment. We’re here to help!

We offer a variety of convenient payment options to complete your order. The following payment methods are available on our webshop:

Choose the method that works best for you at checkout. If you have any questions about payment methods, please feel free to reach out – we’re here to help!

Sometimes our emails may end up in your spam or junk folder, so please check there first. If you still don’t see the email, please contact us at customer@banditosenergy.shop or via our contact form, and we’ll be happy to assist you!

Yes, you can return your order within 14 days of receiving it. Please contact our customer service at customer@banditosenergy.shop to initiate the return. Returns are accepted under the following conditions:

1.Items must be returned within 14 days in their original condition, including labels and packaging.
2.Damaged or used items will not be accepted.
3.Non-identifiable returns will be stored for up to 1 month; after that, they will be processed, and no further correspondence will be possible.
4.Energy drinks cannot be returned unless they are damaged, due to being a consumable product.
5.A return fee applies.

For the full return policy, please refer to our 14 days easy return policy. If you have any questions, feel free to contact us!

We’re sorry to hear that your product arrived damaged. Please contact us at customer@banditosenergy.shop right away. Be sure to include your order number and a photo of the damaged item. We’ll review the situation and quickly work to find a suitable solution for you.

We’re sorry to hear that you’re not fully satisfied with your item(s). Please send us a message at customer@banditosenergy.shop with your order number and a brief description of what’s wrong. We’ll look into it right away and work with you to find a solution that meets your expectations.

We aim to process and ship all orders within 0-5 business days. Energy drinks are usually shipped the next business day. Orders are not shipped on weekends. Please note that delivery times for international orders may vary depending on the destination and local customs procedures. Since our clothing and accessories are custom-printed on demand, the delivery time may be slightly longer. Please keep in mind that factors like holidays, weather conditions, and high order volumes may affect the delivery time. If you order both energy drinks and clothing, your delivery time may extend within the stated 0-5 business days. Once your order leaves our warehouse, you can track it with the Track & Trace code provided. We appreciate your patience as we strive for a timely delivery.

Yes, you can! Once your package leaves our warehouse, you’ll receive an email with a link to track your shipment. We ship your order via DHL or PostNL, so you’ll always have the latest information at hand. Please note that during holidays and busy periods, delivery may take a bit longer due to increased demand on delivery services. Keep an eye on your tracking link for the latest updates – we’re working to get your items to you as soon as possible!

Once an order is placed, unfortunately, we cannot make changes in our system. That’s why we kindly ask you to double-check your details before finalizing your purchase. If you do spot an error or have any questions, please contact us as soon as possible at customer@banditosenergy.shop. Include your order number and the correct address, and we’ll do our best to assist you!

Shipping costs vary based on the type, weight, and destination of your order. Below are the rates for the Netherlands and selected European and international regions:

For specific country rates, please refer to our detailed shipping policy or contact us.

If your package hasn’t arrived yet, it may be delayed. We recommend keeping a close eye on your Track & Trace code for the latest updates on your delivery. Please note that some orders are sent as mailbox packages, which may take slightly longer to arrive. If you have any questions or concerns, feel free to contact us – we’re here to help!

Yes, absolutely! We ship throughout the entire EU, so you can enjoy our products wherever you are within the European Union. Shipping times and costs depend on your location, and all details will be provided at checkout. If you have any questions, feel free to reach out – we’re here to help!

Yes, we offer international shipping for our products, excluding energy drinks, which are only available for domestic shipping. Please note that delivery times for international orders may vary depending on the destination and local customs procedures. Additionally, international orders may be subject to import duties and taxes, which are the responsibility of the recipient. For more information on potential charges, we recommend checking with your local customs office.

If an item you ordered is out of stock, we’ll let you know as soon as possible. We may offer alternatives or provide an estimated restock date. You can choose to wait for the item, request a refund, or sign up for a notification to be alerted when it’s back in stock. Our goal is to make sure you’re satisfied with your purchase, even if there’s a short delay.

Yes, absolutely! Just visit the product page of the item you’re interested in and sign up for notifications. We’ll send you an email as soon as the item is back in stock, so you won’t miss out.

To help you find the perfect fit, we offer a detailed size chart for all our products. Simply refer to the size guide on each product page to compare measurements. If you’re unsure which size to choose, our guide includes tips on measuring yourself accurately. For extra help, feel free to reach out to our customer service team – we’re here to make sure you get the ideal fit!