FAQ

Our customer support team is ready to help you via email. Contact us through the contact form or at customer@banditosenergy.shop and we’ll get back to you as soon as possible. We’re here to help with any questions regarding your order, returns or our products.

Yes, absolutely! Stay up to date with our latest promotions, exclusive discounts and limited drops by subscribing to our newsletter. By joining, you’ll get access to special offers, insider updates and become part of The Banditos Army. Don’t miss out on upcoming deals and releases.

If you’re unsure whether your payment was successful, especially after receiving an error message, please check your bank statement to see if the payment has been processed. Still not sure? Contact us at customer@banditosenergy.shop and we’ll verify the payment for you. If the payment was not completed, your order was not placed and a new order will need to be submitted. We’re here to help if you need any assistance.

We offer multiple secure and convenient payment options to complete your order. The following payment methods are available on our webshop:

Choose the payment method that works best for you during checkout. If you have any questions regarding payments or payment methods, feel free to contact us — we’re happy to help.

Sometimes our emails can end up in your spam or junk folder, so please check there first. If you still can’t find the confirmation email, contact us via customer@banditosenergy.shop or through our contact form and we’ll gladly help you out.

Yes, you can return your order within 14 days after receiving it. Contact our support team via customer@banditosenergy.shop to start your return request. Returns are accepted under the following conditions:

1. Items must be returned within 14 days in original condition, including tags and packaging.
2. Damaged, used or washed items will not be accepted.
3. Unidentified returns will be stored for a maximum of 1 month before being processed without further correspondence.
4. Energy drinks cannot be returned unless they arrived damaged during shipping.
5. Return shipping costs are the responsibility of the customer.

For the complete Return Policy, please refer to our 14-Day Easy Return Policy. If you have any questions, feel free to contact us.

We’re sorry to hear your product arrived damaged. Please contact us directly via customer@banditosenergy.shop. Make sure to include your order number and clear photos of the damaged item. Our team will review the situation and work quickly to provide a suitable solution.

We’re sorry to hear you’re not fully satisfied with your purchase. Please contact us at customer@banditosenergy.shop with your order number and a short explanation of the issue. Our team will review the situation and work together with you to find a suitable solution.

We aim to process and ship all orders within 0–5 business days. Energy drinks are usually shipped on the next business day. Orders are not shipped during weekends.

Please note that delivery times for international orders may vary depending on the destination and local customs procedures. Since our clothing and accessories are custom made for you, shipping times may occasionally take a little longer.

Keep in mind that holidays, weather conditions and high order volumes can affect delivery times. If your order contains both energy drinks and clothing items, shipping within the stated 0–5 business days may take slightly longer.

Once your order leaves our warehouse, you’ll receive a Track & Trace code to follow your shipment. We appreciate your patience while we work to get your order delivered as quickly as possible.

Yes! Once your package leaves our warehouse, you’ll receive an email with a tracking link to follow your shipment. Orders are shipped through DHL or PostNL, allowing you to stay updated on the latest delivery status.

Please note that during holidays and busy periods, delivery times may take slightly longer due to increased demand at shipping carriers. Keep an eye on your tracking link for the latest updates — we’ll do everything we can to get your order delivered as quickly as possible.

Once an order has been placed, we’re unfortunately unable to make changes within our system. That’s why we kindly ask you to double-check your information before completing your purchase.

If you notice a mistake or have any questions, please contact us as soon as possible via customer@banditosenergy.shop. Make sure to include your order number and the correct address details, and we’ll do our best to assist you.

Shipping costs vary depending on the type, weight and destination of your order. Below you’ll find the estimated starting rates for European and international regions. Please note that shipping prices may change over time due to carrier rates, fuel costs and destination-related changes.

Europe:

International:

For specific shipping rates per country, please refer to our detailed Shipping Policy or contact our support team for additional information.

If your package hasn’t arrived yet, it may be delayed during transit. We recommend keeping a close eye on your Track & Trace link for the latest delivery updates. Please note that some orders are shipped as mailbox packages, which can occasionally take a little longer to arrive.

If you have any questions or concerns regarding your shipment, feel free to contact our support team — we’re here to help.

Yes, absolutely! We offer shipping throughout the entire European Union, allowing customers across the EU to enjoy our products. Delivery times and shipping costs may vary depending on your location, and all shipping details will be displayed during checkout.

If you have any questions regarding international shipping or delivery options, feel free to contact our support team — we’re always ready to help.

Yes, we offer international shipping for our products, with the exception of energy drinks, which are currently only available within the European Union.

Please note that delivery times for international orders may vary depending on the destination and local customs procedures. International shipments may also be subject to import duties, taxes or customs fees, which are the responsibility of the recipient.

For more information regarding possible import charges, we recommend contacting your local customs office.

Free shipping is currently only available for customers located in the Netherlands.

If you live in another country, feel free to contact our support team for more information about available shipping options and possible shipping discounts.

If an item you ordered is out of stock, we’ll notify you as soon as possible. Depending on the situation, we may offer alternative products or provide an estimated restock date.

You can choose to wait for the item to become available again, request a refund or sign up for a restock notification. Our goal is to make sure you stay satisfied with your purchase, even if unexpected delays occur.

Yes, absolutely! Simply visit the product page of the item you’re interested in and sign up for restock notifications. We’ll send you an email as soon as the item becomes available again so you don’t miss out.

To help you find the perfect fit, we provide a detailed size guide for all our products. Simply check the size guide on each product page to compare measurements and sizing information.

If you’re unsure which size to choose, our guide also includes tips on how to measure yourself accurately. Need additional help? Feel free to contact our support team — we’re here to help you find the right fit.

To keep your clothing in the best possible condition for as long as possible, it’s important to follow the proper care instructions. Correct washing and drying helps maintain the fabric quality, fit and color of your items.

Below you’ll find the recommended care instructions for your clothing:

Washing: Wash your clothing inside out at a maximum temperature of 30°C to help preserve colors and prints.

Bleaching: Do not bleach.

Ironing: Iron on a low temperature, preferably inside out.

Dry Cleaning: Do not dry clean.

Wash with similar colors: Wash together with similar colors to avoid discoloration.

Following these instructions will help maintain the quality and appearance of your clothing.

To extend the lifespan of your T-shirts and hoodies, we recommend avoiding the use of a dryer. Instead, let your clothing air dry, preferably in the shade. This helps prevent shrinking, maintains the fit and keeps the fabric in top condition for a longer period of time.

To keep your snapback cap looking fresh and maintaining its shape, it’s important to follow the proper care instructions. Below you’ll find the best tips for keeping your cap in top condition.

Cleaning: Clean your snapback by hand using a soft cloth or brush to gently remove dust and dirt. For tougher stains, use a mild cleaning solution and avoid harsh chemicals.

Washing: Do not machine wash your cap, as this may damage its shape. If needed, use cold water with mild soap and carefully clean only the affected areas instead of fully soaking the cap.

Drying: Always let your snapback air dry. Avoid dryers and direct sunlight, as heat may deform the fabric or fade the colors. Place the cap in a clean, dry area and let it dry naturally.

Storage: Store your snapback in a dry place away from direct sunlight. If possible, use a cap shaper or support to help maintain the shape of the brim and crown.

Wet Cap Care: If your cap gets wet, gently press out excess water without twisting or wringing it. This helps preserve the original fit and structure.

Tip: Avoid wearing your snapback during extreme weather conditions such as heavy rain or snow to prevent unnecessary damage to the fabric and brim.

Banditos Energy Drink contains water, sugar, citric acid (acidity regulator), carbon dioxide, taurine (0.4%), sodium citrate (acidity regulator), flavoring, caffeine (0.032%) and colorings E150c and E101.

It is not recommended to consume Banditos Energy Drink during pregnancy due to the caffeine and other stimulating ingredients. Always consult your doctor regarding the consumption of energy drinks during pregnancy. Please note that recommendations and regulations may vary by country.

Banditos Energy Drink is intended for adults and individuals aged 18 and older. We recommend that people under the age of 18 use caution when consuming energy drinks due to the high caffeine content and possible health effects. Please note that recommendations and regulations may vary by country.

If you are sensitive to caffeine, we recommend using caution when consuming Banditos Energy Drink, as it contains a higher caffeine content than many regular beverages. Consuming too much caffeine may lead to nervousness, insomnia or an increased heart rate. Start with a small amount and listen to your body.

Banditos Energy Drink contains approximately 32 mg of caffeine per 100 ml, delivering a powerful energy boost. This equals around 105 mg of caffeine per 330 ml can. It’s important to monitor your caffeine intake, especially if you also consume other caffeinated products.

It is recommended to limit your energy drink intake to a maximum of one or two cans per day, depending on your caffeine tolerance. Consuming too many energy drinks within a short period of time may lead to side effects such as nervousness, insomnia or an increased heart rate due to the high caffeine content.

Always consider your total daily caffeine intake from all sources, including coffee, tea, chocolate and other caffeinated products. If you have concerns about caffeine consumption, we recommend consulting a healthcare professional.