FAQ

Our customer service team is ready to help you via email. Contact us via the contact form or customer@banditosenergy.shop and we will respond as soon as possible. We are happy to help you with any questions or comments!

Yes, absolutely! Stay up to date with all our latest promotions and exclusive discounts by subscribing to our newsletter. By becoming a member, you will gain access to special offers, enjoy support and connect with a community. Don't miss out on our exciting deals!

If you are unsure whether your payment went through, especially if you saw an error message, please check your bank statements to see if the amount was debited. Still unsure? Contact us at customer@banditosenergy.shop , and we will verify the payment for you. If you are certain that the payment did not go through, your order was not placed and you will need to place it again with a new payment. We are here to help!

We offer several convenient payment options to complete your order. The following payment methods are available on our webshop:

American Express - Apple Pay - iDEAL - Klarna - Maestro - Mastercard - PayPal - Shop Pay - UnionPay - Visa -

Choose the method that works best for you at checkout. If you have any questions about payment methods, feel free to contact us – we're happy to help!

Sometimes our emails can end up in your spam or junk folder, so please check that folder first. If you still don't see the email, please contact us at customer@banditosenergy.shop or via our contact form and we'll be happy to help you out!

Yes, you can return your order within 14 days of receipt. Please contact our customer service at customer@banditosenergy.shop to initiate the return. Returns are accepted under the following conditions:

1. Items must be returned within 14 days in their original condition, including tags and packaging.
2. Damaged or used (washed) items will not be accepted.
3. Unidentified returns will be stored for a maximum of 1 month, after which they will be processed and no further correspondence will be possible.
4. Energy drinks cannot be returned unless damaged in shipping.
5. There is a return fee.

For full return policy, please refer to our 14 Day Easy Returns Policy. If you have any questions, please feel free to contact us!

We are sorry to hear that your product arrived damaged. Please contact us immediately at customer@banditosenergy.shop . Make sure to include your order number and a photo of the damaged item. We will assess the situation and find a suitable solution for you quickly.

We are sorry to hear that you are not completely satisfied with your item(s). Please send us a message at customer@banditosenergy.shop with your order number and a short description of the problem. We will investigate it immediately and work with you to find a solution that meets your expectations.

We aim to process and ship all orders within 0-5 business days. Energy drinks are usually shipped the next business day. Orders are not shipped on weekends. Please note that delivery times for international orders may vary depending on destination and local customs procedures. Since our clothing and accessories are custom produced for you, delivery time may be slightly longer. Please note that factors such as holidays, weather conditions and high order volumes may impact delivery time. If you order both energy drinks and clothing, delivery time may be slightly longer than the stated 0-5 business days. Once your order leaves our warehouse, you can track it with the Track & Trace code we provide. We appreciate your patience as we strive for a timely delivery.

Yes, you can! As soon as your package leaves our warehouse, you will receive an email with a link to track your shipment. We ship your order via DHL or PostNL, so you always have the latest information at hand. Please note that during holidays and busy periods, deliveries may take a little longer due to increased demand for delivery services. Keep an eye on your tracking link for the latest updates – we will do our best to get your items to you as soon as possible!

Once an order has been placed, we are unfortunately unable to make any changes in our system. Therefore, we kindly ask you to double-check your details before completing your purchase. If you notice an error or have any questions, please contact us as soon as possible at customer@banditosenergy.shop . Please include your order number and correct address, and we will do our best to help you!

Shipping costs vary based on the type, weight and destination of your order. Below are the rates for the Netherlands and selected European and international regions:

Netherlands: Free Shipping

Europe:

Mailbox (0kg–0.499kg): From €6.25

Package A (0.5kg–1.99kg): From €7.25

Package B (2kg–4.99kg): From €8.25

Package C (5kg–15kg): From €10.25

Package D (15.01kg–25kg): From €12.95

International:

Mailbox A (0kg–0.499kg): From €9.00

Package A (0.5kg–0.99kg): From €10.95

Package B (1kg–1.5kg): From €12.95

Package C (1.51kg–1.99kg): From €14.95

Package D (2kg–4.99kg): From €18.95

For specific rates per country, please refer to our detailed shipping policy or contact us.

If your parcel hasn’t arrived yet, it may be delayed. We recommend keeping a close eye on your Track & Trace code for the latest updates on your delivery. Please note that some orders are sent as mailbox parcels, which may take a little longer to arrive. If you have any questions or concerns, please feel free to contact us – we’re here to help!

Yes, absolutely! We ship to the entire EU area, so you can enjoy our products anywhere within the European Union. Delivery times and costs depend on your location, and all details will be provided during checkout. If you have any questions, please feel free to contact us – we are here to help!

Yes, we offer international shipping for our products, with the exception of energy drinks, which are only available for domestic shipping. Please note that delivery times for international orders may vary depending on destination and local customs procedures. Additionally, international orders may be subject to import duties and taxes, which are the responsibility of the recipient. For more information on potential charges, we recommend contacting your local customs office.

If an item you ordered is out of stock, we will let you know as soon as possible. We may offer alternatives or provide an estimated restocking date. You can choose to wait for the item, request a refund, or sign up to be notified when it is back in stock. Our goal is to make sure you are happy with your purchase, even if there is a short delay.

Yes, absolutely! Simply visit the product page of the item you are interested in and sign up for notifications. We will email you as soon as the item is back in stock so you don't miss out.

To help you find the perfect size, we provide a detailed size chart for all of our products. Simply refer to the size guide on each product page to compare measurements. If you’re not sure what size to choose, our guide includes tips for measuring yourself accurately. For additional help, you can always contact our customer service team – we’re here to make sure you get the perfect size!

To ensure that your T-shirt stays in top condition for as long as possible, it is important to follow the correct care. With the correct washing and drying instructions, the fabric will remain beautiful, the colours bright and the fit retained.

Below you will find the ideal washing instructions for your T-shirt:

Washing: Wash the T-shirt inside out at a maximum temperature of 30°C to retain the colours.

Bleaching: Do not bleach.

Ironing: Iron the T-shirt at a low temperature, preferably inside out.

Dry cleaning: Do not dry clean.

Wash with similar colours: Wash the T-shirt with similar colours to avoid discolouration.

Follow these guidelines to maintain the quality and appearance of your T-shirt.

To extend the life of your T-shirt, it is better not to put it in the dryer. Let it air dry, preferably in the shade. This prevents shrinkage, maintains the shape and makes the fabric last longer. This way it stays in top condition and lasts longer.

To ensure that your snapback hat retains its shape and appearance, it is important to follow the correct care. Below you will find the best care tips for your hat:

Cleaning: Clean your snapback cap by hand. Use a soft cloth or brush to gently wipe away dirt and dust. For stubborn stains, you can use a mild detergent, but avoid using harsh detergents.

Washing: Do not wash the cap in the washing machine, as this may damage the shape. If you do want to wash it, fill a basin with cold water and use a mild soap. Do not completely submerge the cap, but only clean the stained areas.

Drying: Allow the snapback cap to air dry. Avoid using a dryer or direct sunlight as this may distort the fabric or cause the colours to fade. Place the cap in a clean, dry place and allow it to dry naturally.

Storage: Store your snapback cap in a dry place, out of direct sunlight. If possible, use a capform to maintain the shape of the cap's brim and head.

Paint Spills: If the cap gets wet, gently squeeze out the excess water without wringing. This will help keep the cap in good shape.

Tip: Avoid wearing your snapback cap in extreme weather (such as rain or snow) to prevent damage to the fabric and brim.

Banditos Energy Drink contains water, sugar, citric acid (acidulant), carbon dioxide, taurine (0.4%), sodium citrate (acidulant), flavoring, caffeine (0.032%) and colorants E150c and E101.

It is not recommended to consume Banditos Energy Drink during pregnancy due to the caffeine and other stimulating ingredients. Always consult your doctor about the use of energy drinks during pregnancy. Note that recommendations and regulations may vary by country.

Banditos Energy Drink is intended for adults and individuals aged 18 and older. We recommend that those under 18 exercise caution with energy drinks, as the high caffeine content may have negative effects on their health. Please note that recommendations and regulations may vary by country.

If you are sensitive to caffeine, it is advisable to be cautious with Banditos Energy Drink, as it has a higher caffeine content than many other drinks. Too much caffeine can lead to nervousness, insomnia, or an increased heart rate. Start with a small amount and listen to your body.

Banditos Energy Drink contains approximately 32 mg of caffeine per 100 ml, providing a powerful energy boost. This equals about 105 mg of caffeine per 330 ml can. It is important to monitor your caffeine intake, especially if you consume other caffeinated products.

It is recommended to limit your intake of energy drinks to a maximum of one or two cans per day, depending on your caffeine tolerance. Consuming too many energy drinks in a short period of time can lead to negative side effects such as jitteriness, insomnia, or an increased heart rate due to the high caffeine content. Always consider your total daily caffeine intake from all sources (coffee, tea, chocolate, etc.) and consult a healthcare professional if you have concerns.