14 Days Easy Return Policy

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1. RETURN PERIOD: We use a return period of 14 days during which the customer may return his or her package without giving any reason.
   These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days.
   
   
2. RETURN CONDITIONS: All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the items. Shipping costs are not refundable. Damaged or used items will not be accepted.
   
   If you encounter any issues with the product, such as defects, errors, or damage, you can receive special support from Banditos at customer@banditosenergy.shop Be sure to include your order number and a photo of the damaged item. We’ll review the situation and work quickly to find a suitable solution for you.
   
   NOTE:
   Energy drinks cannot be returned unless they are damaged or has a defauld, due to being a consumable product.
   
   For items on sale, Banditos does not provide refunds. These items can only be exchanged for another item from the collection or redeemed for store credit.
   
   Non-identifiable returns will be stored for up to 1 month; after that, they will be processed and no further correspondence will be possible.
   
   For 1+1 deals, both items must be returned together. We cannot provide a refund or credit if only one of the two items is returned. However, items in the 1+1 deal can be exchanged for a different size or color of the same product. In case you only want to exchange one of the items, please only return the one that you want to exchange and keep the other one.
   
   
3. RETURN COSTS: Returns are on your own cost depending on the courier and the country you return your package from.
   
   Except when you encounter any issues with the product, such as defects, errors, or damage. You can get customer support at customer@banditosenergy.shop
   
   
4. RETURN PROCESSING TIME: If you indicate that you would like to exchange a product when you register your return, we will immediately get to work on this. This way we can ensure that your exchange is completed within a few days. We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days.
   
   On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your bank.
   
   
5. CUSTOMER SERVICE: Our team is available to assist you via email. Please reach out to us and we’ll get back to you as soon as possible. customer@banditosenergy.shop

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